Choosing the right agent to manage your property is essential to ensure your property is looked and that you receive the maximum benefit and result from your investment.
In this video, we have outlined the ultimate guide on the questions to ask your Property Manager and what you should expect from them.
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What is the point of difference?
Your property managers should be able to tell you what their point of difference is. Here at One Agency JD Property Agents our Property Managers provide all landlords with their direct mobile numbers. Our Property Managers are always available to landlords whenever they need us.
How many properties are managed for service levels?
Your Property Manager should have the capability to consistently deliver you a high level of landlord services. If they managing 200 or more properties on their own, they may not be able to do this due to time restraints.
How often are routine inspections completed?
Your Property Manager should be able to tell you how often they do routine inspections. At One Agency JD Property Agents we conduct detailed routine inspections every six months. If required, we conduct quarterly inspections to ensure that the property is being maintained to the right standard.
How are tenants selected?
Ask your Property Manager about their process for tenancy selection. They should thoroughly check all tenancy applications and ensure they scrutinise things such as current and previous living arrangements, rental references, business and personal references, current employment, income to rent ratio for affordability, and national tenancy database for any previous bad debts.
How are rent arrears managed?
Ask your Property Manager the details of the current standard arrears policy and what procedures they have in place to manage rent arrears. If they are maintaining a good relationship with tenants and keeping in regular contact with them, rental arrears should be minimised through the relationship that is built. A zero tolerance to rent arrears is what should be explained to you, along with timeframes for when actions occur if rental arrears present themselves.
If you’re ready to discover how you can rent out your property with confidence, download our free Step By Step Checklist to Renting Your Property with Confidence.
YES, DOWNLOAD MY CHECKLIST
I hope that has helped you today, but if you have any questions whatsoever I’d love to talk to you. My number is 04 26 264 771. I look forward to talking to you soon.
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Apr 29, 2024
What are the top 4 things property management clients value?
In the ever-evolving world of property management, clients value certain qualities and services that distinguish outstanding property managers from the rest. Whether you're a landlord with multiple rental properties or an investor seeking to maximise returns on your investments, the objectives that are sought from the management of your property tends to be the same. Here is what some of our property management clients have shared are the top things they truly value when it comes to their investment property. 1. Excellent Communication One of the most consistent praises among clients is excellent communication from their property management team. Kris, for instance, highlighted that “great communication, prompt action on instructions and sound advice has afforded peace of mind”. It was a similar story for Patrick, who emphasised that everything needed to secure the best new tenants for his rental property was done. “Great communication throughout the whole process of changing tenants,” he said. Effective communication ensures that landlords are informed about every aspect of their property management, from tenant enquiries to maintenance updates, fostering trust and transparency in the landlord-property manager relationship. 2. Prompt Action and Responsiveness In the fast-paced world of property management, prompt action is invaluable. Kris appreciates the "prompt action on instructions," indicating that swift responses to queries and requests contribute significantly to client satisfaction. Andy , who has experience in the real estate market for more than 30 years and worked with a number of agencies in the area, echoed this sentiment. "My previous tenants, which Joanne recommended, were an absolute charm and left the property as good as when they entered," Andy said. "While they recently vacated, new tenants moved in the same week.” He said while the last tenants moved out due to downsizing, he praised the team for being “quick in managing the advertising campaign and very thorough with the selection process and recommendation”. 3. Sound Advice and Professionalism Another key theme that emerged from feedback from clients was how they valued property managers who offered sound advice backed by industry expertise, along with professionalism. Maggie described Joanne and the team as “streets ahead of any other agency I’ve had dealings with over many years in Sydney and Wollongong”. “Their commitment and personal touch are consistent and their professionalism always first class," Maggie said. "During our purchase period, ALL the staff were available for support and during a difficult market period they have sought a tenant for us and guided us through the process. "I look forward to a professional ongoing relationship.” This demonstrates the importance clients place on the professionalism and expertise of their property management team. 4. Personalised Service and Genuine Care Beyond professional expertise, clients value property managers who demonstrate genuine care and personalised service. And that goes for landlords and tenants, as expressed by Roger. "Regardless of my rental status, Joanne and her staff... were very respectful and made my experience trouble-free and quite enjoyable,” Roger said. He described the team as "extremely confident”, that he felt he was "always in safe hands during the process” and they “demonstrated a willingness to be of assistance and in an extremely professional manner”. “It was very pleasing to be find an agency that treated both landlord and tenant in such a respectful and efficient manner,” he said. This personal connection fosters a positive client experience and builds long-term relationships based on trust and mutual respect. What is it that you value? Is it also effective communication, prompt action, sound advice, and personalised service? By prioritising these qualities, property management teams can cultivate strong relationships with clients and deliver exceptional service that exceeds expectations. As evidenced by this glowing feedback, the right property management team can make all the difference in maximising the value and success of real estate investments. If you’re not a One Agency JD Property Agents client, but would like more information on our landlord services, contact us on 4285 7400 or via email. We are always happy to answer questions and offer advice, or offer a free rental property appraisal.
Mar 15, 2024
Choosing the Right Real Estate Agency to Sell Your Property: A Guide for Landlords
There comes a time in every investor’s journey where they consider reducing their property portfolio to either free up some capital or reduce debt. This question is probably best answered by your Accountant. And although marketing a property for sale, whilst continuing to receive an income from rent is very appealing, there are a few extra considerations to take into account when you have a renter in place and you are thinking of selling. As a landlord considering selling your property, one of the most crucial decisions you'll make is selecting the right real estate agency to represent you. With various agencies vying for your business, it's essential to weigh your options carefully to ensure a successful sale. One common question landlords often face is whether to stick with the company already managing their property or explore other options. In this video Joanne Danckwardt of One Agency JD Property Agents discusses the factors to consider when making this decision and provide guidance to help you choose the best agency for your needs. [youtube id="YSiDUdBZGLg"] If you're ready to discover the secrets to being ready to sell your home, download our free insider secrets to being ready to sell checklist. YES, DOWNLOAD MY CHECKLIST Evaluate Experience and Expertise When assessing potential good real estate agencies, consider their experience and expertise in selling properties similar to yours. Look for agencies with a proven track record of success in your local market and expertise in handling investment properties, with superb negotiation skills. Determine whether the agency has experience working with landlords and understands the unique challenges and opportunities associated with selling rental properties. Review their marketing strategies and resources to ensure they have the capabilities to effectively promote your property to potential buyers Seek Recommendations and Reviews Ask for recommendations from fellow landlords or trusted professionals in the real estate industry. Personal referrals can provide valuable insights into the performance and reputation of different agencies. Additionally, research online reviews and testimonials from past clients to gauge the satisfaction level and experiences of others who have worked with the agency. Schedule Consultations Take the time to meet with representatives from potential real estate agencies for consultations. Use these meetings to discuss your goals, ask questions, and assess the agency's approach to selling properties. Pay attention to how responsive and attentive they are during the consultation process. Choose an agency that demonstrates a genuine interest in understanding your needs and objectives. Evaluate Communication and Transparency Clear and transparent communication is vital throughout the selling process. Evaluate how effectively the agency communicates with you and their willingness to keep you informed every step of the way. Ask about their communication channels, frequency of updates, and how they handle feedback and inquiries from potential buyers. If you choose to sell the investment property whilst still tenanted, it is important to remember there are strict rules that must be adhered to. It is important to be aware of the legislative requirements when selling a tenanted property. In our experience, it works best when - The renter is provided with plenty of notice, it helps them to get organized. The process is clearly explained to the renter right from the start and it is adhered to throughout the campaign The property manager has a good relationship with the renter and is the one who initially gives them the confirmation that the property is going to be sold. They can then reassure them if they have any concerns. The selling agent takes the time to introduce themselves and sits down with the renter to create a plan to minimise the disruption to their lives as much as possible Potential buyers are made aware of the conditions of the current lease agreement eg the notice periods required if they wish to move into it themselves Both the selling agent and the property manager are “on the same page” and understand what all parties are trying to achieve. This will give both the owner of the property and the renter confidence in the process. If you're ready to discover the secrets to being ready to sell your home, download our free insider secrets to being ready to sell checklist. YES, DOWNLOAD MY CHECKLIST Choosing the right real estate agency to sell your property is a significant decision that can impact the success of your sale. 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We hope that has helped you today. If you have any questions, or you know of anyone who may benefit from our real estate services, we’d love to chat. Our number is 0426 264 771. We look forward to talking to you soon.